FAQs

How long does it take to ship and receive my order?
Orders typically ship within 1-2 business days, though some may ship the same day. Occasionally, there may be delays due to unforeseen circumstances. Most orders are delivered within 4-7 days, and if longer shipping times apply, this will be clearly noted on the product page. We are committed to ensuring fast processing, shipping, and outstanding customer service.

What payment methods do you accept?
We accept a variety of payment options, including Credit/Debit Cards (Visa, Mastercard, American Express, Discover), as well as Apple Pay and Google Pay.

What is your return policy?
We provide a 30-Day Money-Back Guarantee on all items. For full details, refer to our 30-Day Return Policy at the bottom of the page.

What is your cancellation policy?
You can cancel your order for a full refund as long as it has not yet shipped. To cancel, contact us immediately at support@theexplorergear.com. If the order has already shipped, it will be subject to our 30-Day Return Policy.

What should I do if my product arrives damaged?
Please inspect your package upon delivery. If you notice any damage, even to the packaging, make a note of it when signing for the item. If you suspect damage but cannot open the package immediately, write "suspect damage" on the delivery receipt. If the product itself is damaged, send photos to support@theexplorergear.com, and we’ll assist you with a replacement or compensation.

How can I place an order?
To order online, click “Add to Cart” on your chosen item and proceed to checkout. Enter your shipping and payment details, then complete your purchase. You’ll receive an order confirmation email shortly after. For orders by phone, call us at 000-000-0000, and we’ll process your order promptly.

How will I know when my order ships?
After placing your order, you’ll receive a confirmation email with shipping and billing details. Once your order ships, we’ll send you another email with tracking information. If an item goes out of stock, you’ll be notified by email or phone within one business day.

Will I receive an order confirmation?
Yes, an order confirmation will be sent to the email address you provide. Please ensure your email is entered correctly. We recommend saving or printing this confirmation for your records.

Do you charge sales tax?
We are based in Colorado and only charge sales tax for orders shipped within the state. This can save you significant costs compared to other retailers.

Can I modify my order?
Yes, you can make changes to your order before it ships by emailing support@theexplorergear.com. Any price differences will be either credited to your account or billed via a custom invoice. For immediate assistance, email us or call 000-000-0000.