Shipping Policy

Thank you for choosing The Explorer Gear! We are dedicated to ensuring that your orders are processed and delivered smoothly and on time. Below are the details of our shipping policies:

Shipping Cost
We offer free shipping within the USA.

Order Cut-Off Time
Orders placed by 6:00 PM (Eastern Standard Time, GMT-05:00) Monday through Friday will be processed promptly.

Order Processing Time
Orders are processed within 1-2 business days.

Order Transit Time
Most orders are delivered within 4-7 business days.

Shipping Methods
We work with third-party freight carriers to deliver your items. Larger items requiring freight shipping will include curbside delivery, and you’ll be contacted to schedule an appointment. Please ensure the phone number provided at checkout is accurate to facilitate this process.

Order Confirmation and Tracking
Once your order is placed, you’ll receive a confirmation email verifying that we have received your order and approved your payment method.
Within 1-2 business days, you’ll receive a shipment notification email that includes a tracking number and link so you can monitor your shipment’s progress.

Can I Change My Address?
If you need to update your shipping address, please contact us within 24 hours of placing your order.

Cancellations
If you decide to cancel your order before it has been shipped, we will process the cancellation and refund promptly. For orders that have already been dispatched, please refer to our refund policy.

Damages and Issues
Please inspect your items upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue. We will arrange return shipping for any items that arrive damaged or incorrect.

Contact Us
Your satisfaction is our top priority, and we are here to assist you every step of the way. If you have any questions or need assistance, please don’t hesitate to reach out to our customer service team.

Contact Information
Email: support@theexplorergear.com
Phone: 000-000-0000
Address: (INSERT ADDRESS)